pak99 takes the privacy and security of your personal data seriously. This Privacy Policy explains what data we collect when you use the pak99 Platform, how we use it, who we share it with, and what rights you hold over your own information. We encourage you to read this document in full before completing pak99 Login or making your first deposit.
These six principles underpin how pak99 handles all personal data across the platform. They do not replace the full policy below — please read the complete document for details.
pak99 does not sell, rent, or trade your personal information to third-party advertisers or marketing companies. Your data exists on our platform to facilitate your gaming experience — nothing else.
All data transmitted between your device and the pak99 Platform is encrypted using 256-bit SSL/TLS technology. Your personal details, payment information, and pak99 Login credentials are never transmitted in plain text.
pak99 collects only the data it genuinely needs to operate the platform, process payments, verify your identity, and comply with its international gaming license obligations. We do not collect data speculatively.
Personal data is retained only for as long as is necessary for its stated purpose or as required by our international gaming license and applicable legal obligations. Data no longer required is securely deleted.
pak99 respects your data rights, including the right to access your data, correct inaccuracies, request deletion, and withdraw consent. These rights are not buried in fine print — they are available to every account holder.
pak99's data handling practices are governed by the requirements of its international gaming license, which mandates regular compliance reviews, data protection audits, and player data governance standards.
Scope: This Privacy Policy applies to all personal data collected through the pak99 website at pak99.app, all pak99 products and services including the casino, sportsbook, and payment functions, and all communications between you and pak99 support. By using any pak99 service, you acknowledge that you have read and understood this policy.
pak99 is an internationally licensed online casino and sports betting platform serving English-speaking players across Pakistan. The pak99 Platform is operated by the pak99 entity holding the applicable international gaming license, details of which are available on request by contacting our support team.
For the purposes of this Privacy Policy, pak99 acts as the data controller in respect of all personal data collected from users of the Platform. This means pak99 determines the purposes for which your personal data is collected and processed, and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.
References to "pak99", "we", "us", or "our" throughout this Privacy Policy refer to the pak99 operating entity. References to "you" or "your" refer to any individual who accesses or uses the pak99 Platform in any capacity, including registered account holders and unregistered visitors.
pak99 collects the following categories of personal data in connection with your use of the Platform. The specific data collected depends on how you interact with pak99 and the services you use.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport details, photograph | Registration & KYC verification |
| Contact Data | Email address, phone number, city of residence (e.g. Karachi, Lahore, Islamabad) | Registration & account updates |
| Financial Data | JazzCash/EasyPaisa account numbers, bank details (HBL, UBL, Meezan), transaction history in PKR | Deposits, withdrawals & KYC |
| Technical Data | IP address, device type, browser, operating system, session timestamps | All platform visits |
| Usage Data | Games played, bet history, bonus usage, login frequency, session duration | Active platform use |
| Communications Data | Support chat transcripts, emails sent to pak99, survey responses | Customer support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cooling-off periods, problem gambling indicators | Responsible gaming tool usage |
pak99 does not collect or store full payment card numbers. Financial data relating to JazzCash, EasyPaisa, and bank transfers is collected only to the extent necessary to verify payment ownership and process transactions. Sensitive authentication credentials are processed by our licensed payment providers and are not stored on pak99 servers.
pak99 collects personal data through the following means:
pak99 uses your personal data for the following purposes:
pak99 processes your personal data on one or more of the following legal bases, depending on the purpose of the processing:
Where pak99 relies on legitimate interests as the legal basis for processing, we have conducted a legitimate interests assessment to confirm that our interests do not override your rights and freedoms. Details of this assessment are available on request by contacting [email protected].
pak99 does not sell your personal data. We share your data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties with whom pak99 shares personal data are required to handle that data in accordance with applicable data protection standards. pak99 does not permit third-party service providers to use your data for their own marketing purposes.
As an internationally licensed platform, pak99 may transfer your personal data to service providers and infrastructure located outside Pakistan. Such transfers may include KYC verification providers, game software suppliers, and cloud infrastructure providers operating in other countries.
Where personal data is transferred internationally, pak99 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under its international gaming license. These safeguards may include contractual data protection clauses, standard contractual clauses, or transfers to jurisdictions that maintain adequate data protection standards.
If you would like further information about the international transfers of your personal data or the safeguards in place, please contact pak99 at the address set out in Section 17.
pak99 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and understand how users interact with the site. The following types of cookies may be set when you visit pak99.app:
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from accessing your pak99 account. pak99 does not use cookies to deliver third-party advertising.
pak99 does not use third-party advertising cookies or share browsing data with advertising networks. Analytics data collected via cookies is used exclusively for internal platform improvement purposes.
pak99 implements technical and organisational security measures appropriate to the sensitivity of the personal data it holds. These measures include but are not limited to:
While pak99 takes data security very seriously, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own pak99 Login credentials and device. If you suspect unauthorised access to your account, contact support immediately.
pak99 retains personal data for the periods set out below, after which data is securely deleted or anonymised:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Gaming license & AML legal obligation |
| Financial Transaction Records | 7 years from transaction date | AML regulatory requirement |
| KYC Documents | 5 years after account closure | Gaming license obligation |
| Gaming History | 3 years from date of each session | Dispute resolution & license compliance |
| Support Communications | 2 years from date of communication | Complaint handling & quality assurance |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent audit trail |
| Technical & Log Data | 12 months from collection | Security monitoring & fraud detection |
Where pak99 is required by law or its gaming license to retain data beyond the periods listed above, the legal retention period will take precedence. Upon expiry of the applicable retention period, data is deleted using secure deletion methods that prevent recovery.
As a pak99 account holder, you have the following rights in respect of your personal data. To exercise any of these rights, please contact pak99 support as described in Section 17. pak99 will respond to all valid rights requests within 30 calendar days.
You may request a copy of all personal data pak99 holds about you, including how it is used and with whom it has been shared.
If any personal data pak99 holds about you is inaccurate or incomplete, you have the right to have it corrected or updated promptly.
You may request deletion of your personal data where it is no longer necessary, or where processing was based on consent that you have since withdrawn, subject to legal retention obligations.
You may request that pak99 restrict processing of your data while a rectification or objection request is being assessed.
Where processing is based on your consent or contract, you may request your data in a structured, machine-readable format for transfer to another provider.
You may object to processing based on legitimate interests or for direct marketing purposes. Marketing objections will be actioned immediately upon receipt.
The pak99 Platform is strictly for users aged 21 and above. pak99 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered a pak99 account or provided personal data to pak99 without your consent, please contact us immediately at [email protected] and we will take prompt steps to delete the relevant data and close the account.
pak99 employs age-gating measures at registration and enforces mandatory KYC age verification before processing any withdrawal. These controls are maintained as a requirement of pak99's international gaming license.
pak99's responsible gaming obligations under its international gaming license require us to monitor player activity for indicators of problem gambling. This means pak99 processes certain usage data — including deposit frequency, session duration, bet sizes, and loss patterns — for the specific purpose of player protection.
Where responsible gaming monitoring identifies a player who may be at risk, pak99 may reach out proactively to offer support tools or information. This processing is conducted on the basis of pak99's legal obligation under its gaming license and its legitimate interest in player welfare.
Responsible gaming data — including self-exclusion status, deposit limits, and cooling-off periods — is retained for a minimum of 5 years after account closure to prevent self-excluded players from circumventing exclusions by re-registering. This retention is a firm requirement of pak99's gaming license.
For full details of the responsible gaming tools available on the pak99 Platform, please visit our Responsible Gaming page.
pak99 may send you promotional emails, SMS notifications, and platform messages about bonuses, new games, and special offers. Marketing communications are sent only where you have provided explicit consent at registration or where pak99 has a legitimate interest in contacting you about similar services you have already used.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect transactional communications such as deposit confirmations, withdrawal notifications, security alerts, KYC request emails, or responsible gaming tool notifications — these are sent on the basis of contractual or legal necessity and cannot be disabled while your account is active.
The pak99 Platform may contain references to or integrations with third-party services such as game providers and payment processors. Where such third-party services have their own user interfaces — for example, a JazzCash payment gateway page — those interfaces are governed by the privacy policies of the respective third parties, not this pak99 Privacy Policy.
pak99 has no control over and accepts no responsibility for the privacy practices of third-party services. We encourage you to review the privacy policy of any third-party service before providing personal data to it directly.
pak99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, legal obligations, or gaming license requirements. The version date at the top of this page indicates when the policy was last reviewed and updated.
Where changes to this Privacy Policy are material — for example, changes to the categories of data we collect, the third parties we share data with, or your rights — pak99 will notify registered users by email at the address registered to their account at least 14 days before the changes take effect.
Continued use of the pak99 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting pak99 support.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pak99 has handled your personal data, please contact us using the details below. Note that the email address is provided as plain text only and is not a clickable link:
Privacy Enquiries:
[email protected]
Subject Line: Please include "PRIVACY REQUEST" or "DATA RIGHTS" in your subject line for priority handling.
Response Time: pak99 will acknowledge all privacy requests within 5 business days and respond in full within 30 calendar days.
If you are not satisfied with pak99's response to a privacy complaint, you have the right to escalate the matter to the data protection or privacy supervisory authority applicable under pak99's international gaming license jurisdiction. Details of the applicable supervisory authority will be provided in pak99's written response to your complaint.
For responsible gaming concerns or account self-exclusion requests, please visit our Responsible Gaming page or include "RESPONSIBLE GAMING" in the subject line of your email for priority routing to our player welfare team.
pak99 is internationally licensed, transparently operated, and built to keep your personal data secure. Cricket betting, live casino, slots, roulette, and more — all in PKR with instant JazzCash and EasyPaisa payments.
🔞 21+ Only | Internationally Licensed | Play Responsibly